Satterlee Jewelry Repair & Design Center will accept returns for up to 30 days from the date of purchase. Please use the Return Form included in your original shipment. Return shipments that do not include all items originally ordered, or ones that contain damaged pieces or pieces showing wear, will not be eligible for a refund. Returns made within 30 days from the date of purchase will receive a full refund or exchange for the purchase price of the product. Customers will be responsible for the return shipping charges. Refunds will be applied to the original purchase method, and will be processed within 7-10 days of Satterlee Jewelry Repair & Design Center receiving all returned items. Your bank may require additional time to show the refund in your account.